01Should I host in Bucharest or Amsterdam?
Bucharest when your users are in Romania, Moldova, the Balkans or elsewhere in the east of Europe, and Amsterdam when they are in the west. Both are in the EU and both bill in euros through the same company. The board at the top of this page times them from your own connection.
02Do I get a Romanian invoice, and how is VAT charged?
Yes. Primcast Europe SRL, registered in Bucharest as J40/11011/2016, invoices in euros. Romanian customers pay Romanian VAT, even with a Romanian VAT number. A business in another EU country with a VAT number that is valid in VIES pays none under the reverse charge, a private person elsewhere in the EU pays their own country's rate, and a customer outside the EU pays none.
03How soon is a Bucharest server ready?
About 30 minutes after the order is approved, for a machine already in the rack. A build to order takes 4 to 24 hours when we hold the parts, 5 to 10 working days when a part has to be bought in, and 10 to 15 for a scarce one. The payment check comes first and is the part that varies.
04What is the Bucharest data center like?
It is a room we designed and built ourselves, inside the Feper Business Center at Bulevardul Dimitrie Pompeiu 8. Power has N+2 redundancy, precision cooling keeps temperature and humidity steady, entry is by facial recognition, and video surveillance runs around the clock with regular perimeter checks. We publish no certification for it.
05Is the bandwidth in Bucharest metered?
No. Nothing counts the traffic on your port, and the port is not shared with any other customer at the access switch. Each line includes 1 Gbps or 500 Mbps, and the order form goes up to 100 Gbps, with 10 Gbps at €529 a month.
06Can I rent a Bucharest server by the hour?
Yes, any machine already racked, taken as it stands. Each one on the shelf above shows its hourly rate in euros under its monthly price. A configured build is billed by the month.
07What if the network goes down or a part fails?
Once the network has been down for more than 15 consecutive minutes, the service agreement credits you a day of the monthly charge for every cumulative hour that month, up to one month. A failed part is replaced within the time your support tier states, 24 hours on the included one and down to 2 hours on the fastest paid tier.
08Who answers when I need help?
Start a chat. Our AI answers in seconds and can check your server for you, and a person takes over whenever you ask for one.