FAQ
Common questions about our support services, technical documentation, and getting help with your infrastructure.
How do I get technical support?
Our technical support team is available 24/7/365 via live chat, email, or phone. Access the support portal through your dashboard or contact us directly. Response times vary by priority level, with critical issues addressed immediately.
Where can I find setup guides and documentation?
All technical documentation, setup guides, and tutorials are available in our knowledge base organized by topic. Each guide includes step-by-step instructions and screenshots where applicable.
What should I do if I encounter streaming issues?
First, check our troubleshooting guides for your specific service type. Common issues and solutions are documented with diagnostic steps. If the problem persists, contact our technical support team with error logs and service details for faster resolution.
Do you offer migration assistance?
Yes. Our support team provides comprehensive migration assistance including planning, execution, and post-migration testing. We offer guidance on data transfer, configuration replication, and DNS management to ensure minimal downtime.
How do I submit a support ticket?
Log into your dashboard and navigate to the support section to submit a ticket. Include relevant details like service type, error messages, and steps to reproduce the issue. You'll receive a ticket number and estimated response time based on priority level.
What documentation formats are available?
Our documentation is available in HTML format with screenshots and code examples. All guides are searchable and organized by category for easy navigation. Documentation is regularly updated to reflect the latest features and best practices.
