FAQ
Common questions about managing your Primcast web hosting account, setting up email, and uploading files via FTP.
How do I set up my Primcast email in Microsoft Outlook?
To set up your Primcast email in Outlook, go to File → Add Account and enter your email address. Choose manual setup and select POP3 as the account type. Enter the incoming and outgoing mail server details provided in your Primcast dashboard, along with your email username and password. Our full tutorial walks you through every step with screenshots.
What FTP client should I use to upload files?
FileZilla is the most widely used free FTP client and works on Windows, Mac, and Linux. You can also use WinSCP on Windows or Cyberduck on Mac. Once installed, enter your Primcast FTP hostname, username, password, and port (usually 21) to connect. Our FTP tutorial covers the full setup process.
Where do I find my FTP credentials?
You create and manage your own FTP accounts in the Web Hosting tab of your Primcast dashboard: add an account, choose its password and folder, and find the FTP host name to connect to. A password is never shown again once it is set, so if you lose one, set a new one there, or ask our support team to reset it for you.
Can I access my hosting files without FTP?
Yes. Primcast web hosting includes a file manager in the Web Hosting tab of your Primcast dashboard. Open it to browse, upload, edit and download your files directly from your browser, without needing an FTP client.
What should I do if my FTP connection is refused or times out?
Connection issues are usually caused by incorrect credentials, a firewall blocking port 21, or using the wrong connection mode. Make sure your FTP client is set to passive mode, verify your hostname and credentials, and check that your firewall or router is not blocking FTP traffic. Contact Primcast support if the issue persists.
