Sales call
Talk to Primcast sales with an engineer on the same call
Talk to Primcast sales and a systems engineer in one free 30-minute call, at a time shown in your own timezone. The sales desk keeps weekday hours, 09:00 to 19:00 in Bucharest; at any other hour the phone is answered by an assistant and the desks are empty, which is what the booking is for. You bring the job you need done. We tell you what to run, where to run it, and what it takes, then send it all back to you in writing.
- Length
- 30 minutes, and shorter if you get your answer sooner
- On the call
- A salesperson and a systems engineer
- Desk hours
- Monday to Friday, 09:00 to 19:00 Bucharest, shown in your timezone below
- Notice
- At least two hours ahead, up to 14 days out
- Confirmed by
- A person, by email
- Afterwards
- A written recap of what we said and quoted
- Cost
- Nothing, and you owe us nothing after
The desk’s day, in Bucharest time. With the page’s script running this is your own day instead, and running along it says when a call reaches a person.
01Before you book
Do you need a sales call, or just an answer?
Plenty of questions already have an answer on this site, and a page is quicker than a calendar. Book the call when your job has moving parts that are easier to talk through.
Book a call for
- A block of IP addressesHow many you need, whether they must sit together, and where we can route them.
I am interested in obtaining a /24 subnet
- A location, or room to grow in oneWhich of our datacenters fits your audience, and what to do if none of them does.
I'm looking for a VPS located in Quebec City Canada
- More of what you already runMatching a server you have now, or replacing one we no longer build.
Need a same server with the configuration of Server ID 1212
- Streaming setups and licencesWhere transcoding should happen and whether a licensed engine is worth paying for.
Need a heavy server for live streams and VOD
- Checking we will host your projectAgreed before you pay, so nobody gets a surprise later.
- Moving from another hostThe cutover plan, the window, and who is awake while it happens. Our server migration page shows where we start.
The quotes are real first messages from Primcast chats, shortened, with anything personal taken out.
Schedule a sales callSkip the call for
- A priceEvery plan is listed, with the numbers in plain sight.See pricing →
- Building a machineChoose processor, memory, drives and location yourself. Custom builds are ready in 4 to 24 hours.Configure a server →
- Comparing serversEvery server type we offer, and the work each one suits.All dedicated servers →
- Something that is brokenDo not wait for a slot. Support picks up at any hour.Contact support →
- One quick questionOur AI chat replies in seconds, can look at your account and your servers, and brings in a person whenever you ask.
02Pick a time
Schedule a sales call at a time that suits you
These are the half hours when both people are free, read from their own calendars and shown in your timezone. Choosing one holds it and lets sales know. A person then confirms it by email, so nothing lands in your calendar until that message arrives.
Checking when we are both free…
Request sent. Not confirmed yet.
We are holding the time and sales has your note. A person will email you to confirm it, or to offer another time if something has changed. Please wait for that email before you add it to your calendar.
Prefer not to use the picker? Email sales@primcast.com with two or three times that suit you, or call sales on +1-646-201-4076 on a weekday between 09:00 and 19:00 Bucharest time, and a person will find you a time.
03How it works
What happens before, during and after your call
Primcast has run its own hardware since 2004. The engineer who knows what the racks can take works next to the person who prices it, so you get both on one call instead of waiting for a callback.
- 01 / BeforeYou write a line or two about the job when you pick a time. That note lets the engineer prepare, so the call starts with answers instead of questions.
- 02 / On the callThirty minutes with sales and engineering together. If your answer takes twelve minutes, the call takes twelve minutes.
- 03 / Open pointsAnything we cannot settle on the spot gets checked against the real hardware, then sent to you in writing. We would rather check than guess.
- 04 / AfterYou get a recap by email: what we talked about, what we quoted, and what we still owe you.
Bring your paperwork too. Purchase orders, vendor forms, security questionnaires and NDAs reach the right desk the same day. Primcast LLC is a New York company and Primcast Europe SRL is its Bucharest entity, so US and EU paperwork are both normal for us.
04Server sizing call
Six things that make a server sizing call quicker
None of these are required. A rough number is better than none, and “I don’t know yet” is often the very reason to talk.
- Your busiest moment
- Peak listeners, viewers, requests or Mbps. Averages hide the moment that decides the server.
- The software that has to run
- The exact programs, and their licences if they have any. That is often where the cost sits.
- IP addresses
- How many, and whether they need to sit together or show up in a certain country.
- Where your users are
- Not where you are. Your audience picks the datacenter, and the datacenter sets the latency.
- Your current invoice
- If you are comparing hosts, bring the real bill. We would rather match a fact than a memory.
- Your deadline
- If something must be live by a date, tell us in the first minute.
05Questions
What people ask before they book
01How long is the sales call, and what does it cost?
Thirty minutes, free, and you are not committing to buy anything. It is a planning conversation, not a sales demo. If you have your answer in ten minutes, we stop at ten minutes.
02Is my time confirmed as soon as I pick it?
Not yet. Picking a time holds it and tells our sales team. A person then emails you to confirm it, or to offer another time if something has moved. Please wait for that email before you put the call in your calendar.
03Who will I talk to?
A salesperson and a systems engineer. The engineer can tell you whether a setup will work on our hardware, and the salesperson can price it, so you do not have to wait for one to ask the other. Anything we cannot answer live comes back to you in the written recap.
04What timezone are the call times in?
Yours. The page converts every time into the timezone your browser reports. The calendar itself runs from 09:00 to 19:00 Bucharest time, Monday to Friday, which suits Europe and Asia well and reaches New York from 02:00 to noon. If nothing fits, email sales@primcast.com and we will arrange a time with you.
05Can I talk to Primcast sales without booking?
Yes. Call sales on +1-646-201-4076 on a weekday between 09:00 and 19:00 Bucharest time, or open the chat on this page at any hour. Outside those hours an assistant answers the phone and nobody is at a desk, which is exactly why the booking exists: you choose the half hour and a person is waiting when it comes. Our AI chat replies in seconds, can check your account and your servers, and passes you to a person whenever you ask. Booking also suits the case where you want a set half hour with an engineer and time to prepare.
06When is a call the wrong choice?
When you only need a price, a server spec, or help with something broken. Prices are on the pricing page, you can build a machine yourself in the server configurator, and support is reachable around the clock from the contact page. A booked slot is the slowest way to reach us during an outage.
07What should I prepare for a server sizing call?
Whatever you already know: your peak users or bandwidth, the software that has to run, how many IP addresses you need, where your audience is, and any invoice you are comparing against. None of it is required, and rough numbers help more than none.
08Do you sign NDAs and fill in vendor paperwork?
Yes. Bring an NDA, a purchase order, a vendor onboarding form or a security questionnaire, and it reaches the right desk the same day. Primcast LLC is registered in New York and Primcast Europe SRL operates from Bucharest, so we handle both US and EU paperwork.
09Is my project too small for a call?
No. A single server is a normal order for us. What matters is not your budget but whether what you need is ready to order or still has to be worked out together.
Half an hour with sales and an engineer, at an hour you pick.
No cost and no obligation, with everything important sent to you in writing afterwards. If a page on our site would answer you faster, we will tell you on the call.
- Sales phone, weekdays+1-646-201-407609:00 to 19:00 Bucharest time. Call straight through, no slot needed.
- Emailsales@primcast.comBest when you have files to attach.
- ChatReplies in seconds, a person on request.
- Other desksBilling, support, abuseEach has its own line and inbox.