Primcast · Sales · Scheduling

Ask for thirty minutes
— but only if you actually need them.

This page does one thing: it gets a Primcast salesperson and a systems engineer onto a call with you at a time that suits your clock. It is free, it lasts half an hour, and there is no obligation at the end of it.

It also tells you when not to bother. Most questions people bring here are already answered somewhere on this site, and a booked slot is the slowest way to get an answer that is sitting on a page.

Every Primcast conversation, by the hour it begins. The green band is the New York working day — it catches 42% of them. That is what a booked slot is for.

Door one

Don’t book.

Roughly two thirds of the questions that land on this page have a published answer. Take the link and keep your afternoon.

  • You want a price Every plan, and the configurator that produces the number. Pricing
  • You want to spec a machine CPU, memory, storage, GPU, location. Custom builds arrive in 4–24 hours. Configure a server
  • You want to know what’s in stock The live shelf, plain English, no key or signup. Ready machines go live about five minutes after checkout. Live stock
  • You want to compare machines The full catalogue, every type we run, and what each one is for. All dedicated servers
  • Something is broken Do not book. Support is staffed around the clock; a slot is the slowest door here during an incident. Support & 24/7 channels
  • One quick question Live chat answers sales questions in a median of 33 seconds — faster than any slot on our calendar.
Migration strategy

Migration strategy

Let our team manage your migration strategy. We present a custom solution focused on the shortest cutover your stack allows — the plan we start from is written out on our server migration page.

Pick a time ↓

Quotes are real opening messages from Primcast live chat, trimmed for length and stripped of anything identifying.

Pick a time

Times we are both actually free.

Read straight off our own calendars and shown in your timezone, so there is no arithmetic to do. Choosing one holds it and tells a person; they confirm it by email. It is not booked until they do — we would rather say that than send an automatic confirmation nobody has read.

Checking when we are both free…

Requesting

Asked for. Not confirmed yet.

The time is held and sales has been told. You will get an email from a person confirming it, or proposing another time if something has moved. Nothing is in your calendar until that arrives.

Would rather not use this? Email sales@primcast.com or call +1-646-201-4076 — staffed 24/7, and a person will find you a time.

How it runs

Two people, one of whom can say yes.

Primcast has run its own hardware since 2004. The person who knows whether a configuration is physically possible sits in the same building as the person who prices it, so both are on the call rather than one fetching the other.

  1. 01Before. You write a line or two about the workload when you book. That paragraph is what puts the right engineer on the call instead of spending the first ten minutes finding out.
  2. 02On the call. Thirty minutes, sales and engineering together. If it takes twelve, it takes twelve. Nobody is filling time.
  3. 03Anything unresolved. Gets checked against the actual rack and comes back in writing. We would rather say “let me confirm” than guess on a call.
  4. 04After. A written recap by email — what we discussed, what we quoted, what we still owe you. Nothing important should live only in someone’s memory of a phone call.

Paperwork is welcome: purchase orders, vendor onboarding, security questionnaires and NDAs all go to the right desk the same day. Primcast LLC is a New York company with a Romanian entity, so US and EU procurement are both routine.

Optional, and it helps

Have these open.

  • Peak, not averageConcurrent listeners, viewers, requests or Mbps at your busiest moment. Averages size nothing.
  • The stack that has to runThe specific software, and its licence if it has one. Usually where the money is.
  • IPsHow many, and whether they need to be contiguous or geolocated somewhere particular.
  • Where your audience isNot where you are. It decides the datacenter, and the datacenter decides the latency.
  • A current invoiceIf you are comparing, bring the real one. Better to be measured against a fact than a memory.
  • Your deadlineIf something has to be live by a date, say so at minute one rather than minute twenty-eight.

None of it is required. Rough numbers beat no numbers, and “I don’t know yet” is a perfectly good answer to bring to a call — it is often the reason to have one.

Before you book
How long is the call, and is it confirmed straight away?

Thirty minutes, free, with no purchase obligation. Choosing a time holds it and tells our sales team; a person confirms it by email, usually the same working day. It is not in your calendar until that email arrives, and we would rather say so than send an automatic confirmation nobody has read. It is a pre-sales engineering conversation, not a demo you have to sit through. If we finish in twelve minutes we end in twelve minutes.

Who will I be talking to?

A salesperson and a systems engineer. Primcast has run its own hardware since 2004, so the person who can say whether a configuration is possible works in the same building as the person who prices it. Anything we cannot answer live comes back in the written recap.

What timezone are the slots in?

Yours. Every time on this page is converted into the timezone your browser reports, so there is no arithmetic to do. The times themselves come from two colleagues in Bucharest, which means they suit Europe and Asia better than a North American afternoon — if none of them work for you, say so by email and we will find one that does rather than pretend the calendar is the only option.

When should I not book a call?

When you want a price, a specification, or current stock. Those are published: /pricing for price, /custom for the configurator, and /api/llm/readyservers for what is on the shelf right now. If something is broken, use live chat or the support line instead, which are staffed 24/7 — a booked slot is the slowest way to reach us in an incident.

Can I just call instead?

Yes. Sales is on +1-646-201-4076 and live chat answers sales questions in a median of 33 seconds, measured across 144 archived sales conversations. Asking for a slot exists for the case where you want a specific engineer, a specific half hour, and time to prepare — not as a gate in front of the phone number.

What should I bring to the call?

Whatever you already have: peak concurrent users or bandwidth, the software stack that has to run, how many IP addresses you need and whether they must be contiguous, the locations your audience is in, and any current invoice you are comparing against. None of it is required, and rough numbers are more useful than no numbers.

Do you sign NDAs, or handle procurement paperwork?

Yes. Bring purchase orders, vendor onboarding forms, security questionnaires or an NDA to the call and they go to the right desk the same day. Primcast LLC is a New York company with a Romanian entity, so both US and EU paperwork is routine.

Is there a minimum size to be worth a call?

No. Primcast has 872 active customers across 103 countries, and the range runs from one machine to a private rack. The question that decides whether a call helps is not how much you spend — it is whether what you need is on the shelf or has to be worked out.

Thirty minutes,
in your own timezone.

Sales and an engineer. No cost, no obligation, everything important in writing afterwards. And if a page would have been faster, we will say so on the call.

Pick a time

Or reach us the way you already prefer

Sales, 24/7 +1-646-201-4076 Straight through, no slot required.
Email sales@primcast.com Best for anything with an attachment.
Live chat Median 33 seconds Measured on 144 archived sales chats, not promised.
Everything else Departments, offices, support Abuse, billing and technical support all have their own desk.