01What is a hardware streaming encoder?
It is a dedicated device that turns live sound or video into a compressed stream and sends it to a streaming server by itself. Audio encoders take a line or XLR feed and send MP3 or AAC to an Icecast or SHOUTcast server. Video encoders take HDMI or SDI and send H.264 over RTMP or SRT. Because the box runs nothing else, there is no computer to update, restart or crash.
02Can I run an internet radio station without a computer?
Yes. Put an IP audio encoder between your mixer and your router, enter your station's server, port, mount and password once, and it streams for as long as it has power and a connection. Music when nobody is live can come from Auto DJ on our Premium and Platinum plans, so the station keeps playing between shows. See the radio plans.
03Do I need a hardware encoder, or is OBS enough?
For many streams, OBS on a reliable computer is enough, and it costs nothing to try. A hardware encoder earns its price when the stream has to stay up with nobody watching it, when you broadcast every day from the same place, or when you need a small box at a venue instead of a laptop. If you want graphics and scenes, software still does that better.
04Which encoders work with Primcast?
For radio, any encoder that can act as an Icecast or SHOUTcast source; new stations run Icecast, SHOUTcast-only boxes connect too, and you can switch the station to a real SHOUTcast server in the panel on any plan. For live video, any encoder that sends RTMP; the Pro and Platinum video CDN plans also take SRT. You do not need a particular brand, and changing encoder later never means changing host.
05What bitrate should I set on my encoder?
For radio, stay at or under your plan's bitrate: 32 kbps on Free, 128 kbps on Premium and 320 kbps on Platinum. From 20 October 2026, a Free station's encoder that sends more is disconnected, and the dashboard shows why. For video, keep video and audio together within 5 Mbps on the paid channels, and well under the upload speed you measure where you broadcast from.
06Will the encoder reconnect after a power cut or a dropped line?
Most dedicated encoders start up and dial the server again on their own once power or the network returns; check the reconnect setting in yours when you first set it up. What no encoder can do is stream over a line that has gone away. A wired connection and a bitrate well under your real upload speed prevent most drops.
07My LiveShell 2 or LiveShell Pro stopped working. Why?
Cerevo ended all functions and support for the LiveShell 2 and LiveShell Pro at the end of May 2025, when its Dashboard service closed. The LiveShell X keeps working through LiveShell Studio after a firmware update, and Cerevo now recommends the LiveShell W. Any of the other encoders on this page will feed a Primcast channel instead.
08Can you help me set up my encoder?
Yes. Our chat answers in seconds at any hour, can look at your station or channel while you set the box up, and tells you which value is wrong. Ask for a person and one joins the conversation. The tutorials below walk through the common encoders screen by screen.