01What is a hardware audio encoder?
A hardware audio encoder is a small box that turns the sound from your mixer into an internet stream and sends it to your radio server on its own. It has audio inputs and a network port. You set it up once from a web browser, and after that no computer has to stay switched on.
02Do I need a computer to stream with a hardware encoder?
Only while you set it up. You open the encoder's web page from any computer or phone on the same network, enter your station's values and save them. From then on the box streams by itself, which is why stations use one for shows that run around the clock.
03How do I connect a hardware encoder to Icecast or SHOUTcast?
Open the encoder's settings page and choose Icecast 2 or SHOUTcast as the server type. Copy the server, port, mount, username and password from Go live › Encoder settings in your Primcast dashboard, save, and start the stream. The Barix InStreamer tutorial shows each screen, and the settings table above lists what each field means.
04Can my station run a SHOUTcast server instead of Icecast?
Yes. A new station starts on Icecast, and you can switch it to a SHOUTcast DNAS 2.6 server from your panel on any plan, Free included. Your encoder then takes the values shown in Encoder settings for that server.
05Which bitrate should I set on the encoder?
Use MP3 at or under your plan's top bitrate, which the settings table above lists for each plan. Going a little lower helps listeners on mobile data, and it gives you headroom if your own upload speed is modest.
06Why will my encoder not connect to the server?
Most of the time one value is off by a character: the server name, the port, the password, or a mount typed without its leading slash. A SHOUTcast 2 box also has to be in Legacy (v1) mode. If the values are right, check that your network lets the encoder make outgoing connections on your station's port. Still stuck? Our live chat answers in seconds, can look at your station's connection for you, and hands you to a person whenever you ask.
07Can my DJs use their own hardware encoders?
Yes. On Premium and Platinum each DJ gets a login with encoder settings of their own, so a guest can connect a box from home without seeing your main source password.
08What happens to my station if the encoder goes offline?
On Premium and Platinum, Auto DJ takes over the stream from your music library, so listeners keep hearing music until the encoder reconnects. Free has no Auto DJ, so the stream stops until the box is back. With automatic reconnect turned on in the encoder, it comes back by itself after a power cut.