Dedicated Instant Custom GPU Unmetered Domains Pricing Data Centers Migrate
Configure server
Ready to connect

Get in touch with Primcast

Our team is available 24/7 to answer your questions about bare metal servers, dedicated infrastructure, and custom deployments. Choose your preferred contact method below.

Contact by department
30 minutes instant deployments 24/7 technical support Expert sales consultations

Get the support you need

Choose your preferred way to connect with our infrastructure experts.

● Available now

Live chat

Get instant answers to your infrastructure questions with live, real-time assistance.

Usually under a minute 24/7 available
Always available

Phone support

Connect directly with our infrastructure specialists. Available 24/7 for pricing inquiries, server configurations, and deployment planning.

Committed reply

Email

Comprehensive support for detailed technical inquiries. Best for multi-server planning, custom infrastructure needs, and complex deployment scenarios. What happens once a message lands is a page of its own.

Your timezone

Book a call

Pick a specific half hour with a salesperson and a systems engineer, instead of catching whoever is on shift. Free, no obligation, and the calendar converts every slot into your own timezone.

30 minutes Sales + engineering
Choose a slot →

Specialized teams ready to help

Connect with the right department for your infrastructure needs.

Sales

Enterprise bare metal solutions tailored to your needs. Our specialists configure high-performance infrastructure for demanding workloads.

Phone

+1-646-201-4076

Email

sales@primcast.com

Technical support

24/7 expert support for infrastructure management, performance optimization, and technical troubleshooting. We're here when you need us.

Phone

+1-646-213-0346

Email

support@primcast.com

Abuse & compliance

Report network abuse, policy violations, or security concerns. All reports are investigated and addressed within 24 hours.

Phone

+1-718-873-9104

Email

abuse@primcast.com

Where to find us

Visit our offices across the United States and Europe.

United States

United States

Address

34-18 Northern Blvd, Suite 408
Long Island City, NY 11101

Phone

+1-718-873-9104

Romania

Romania

Address

Bulevardul Dimitrie Pompeiu, Nr. 8
Cladirea Feper
Bucuresti, Romania, 020335

Phone

+40-336-810-621

Frequently asked questions

Quick answers to common inquiries.

What's the fastest way to get support?

Telephone for anything urgent, live chat for everything else. This page is the address book — which department, which number, which office. How long each channel takes, what the agreement commits us to and what you are owed if we miss it is one page: support.

How quickly do you respond?

Live chat usually inside a minute, and the telephone immediately. A failed hardware component is replaced within four hours of you telling us, or you are owed credit. The support page has that schedule and how to claim under it.

Can I schedule a consultation call?

Yes — pick a slot on our scheduling page. It is 30 minutes with a salesperson and a systems engineer, free, and the calendar converts every slot into your own timezone. This page is for reaching us now; that one is for booking a specific half hour.

Do you have emergency support?

Yes. Technical support is staffed every hour of every day, on every plan including the free ones, and the telephone is the channel to use — a call cannot sit behind somebody asking about invoices. It is also the channel the service level agreement names for reporting failed hardware, so calling is what starts the replacement clock.