FAQ
Answers to common questions about Wowza hosting.
What encoders can I use to push my stream to Primcast?
Any software or hardware encoder works. You can push your stream directly to our CDN from a computer, a smartphone, or a portable encoder attached to your camera's HDMI or SDI output. Our servers can also pull content from another server or CDN on request.
How does the origin-edge CDN keep latency low?
Your video content is distributed from our origin servers to multiple edge servers in different geographical regions across Europe and North America. Viewers connect to the closest edge, so the stream loads instantly and plays buffer-free regardless of their location.
Which devices and platforms can my audience watch on?
Streams are delivered to every screen size, across every device. We also handle distribution to the most popular markets, including ROKU and Amazon, so your content reaches audiences on web, mobile, and connected TV without extra integration work.
What kind of support and reliability do I get?
Support is included 24/7 on every plan, with an average live chat response time of 45 seconds. All services are backed by our 99.9% uptime SLA and run on a network built from the ground up for low-latency live streaming.