server management

We manage and monitor your servers, you focus on your business.

Get 24/7 technical support, maintenance, OS updates, and more.

See packages

Included with all servers

Server monitoring

Server monitoring

Peace of mind is included. A custom-made AI provides real-time server monitoring around the clock.

Automatic OS reloads

Automatic OS reloads

Want a different operating system? No problem, we have you covered. Our AI will install your OS of choice, usually within 30 minutes or less.

Hardware replacement

Hardware replacement guarantees

Hardware diagnostics and replacement is included.

Support

24/7/365 support

Get instant access to a team of server experts via phone, live chat, or e-mail, ready to troubleshoot and keep your server on point, 24/7.

Server management plans

Basic plan

$0/mo.

Response Time: 12hrs - 24/7 Support - via Phone, Live Chat & Email

Network and Hardware Service Level Agreement

Hardware Diagnostics, Replacement, and Upgrade

Server Reboots - Remote or Manual

Automated OS Reloads (included in the monthly price)

Network Breach Monitoring

Bronze plan

$39/mo.

*Everything from the Basic Plan, plus:

Response Time: 4hrs - 24/7 Support - via Phone, Live Chat & Email

Hardware RAID Monitoring

4 Hour Remediation on Hardware Failure

OS Updates Upon Request

OS Security Updates and Patches Upon Request

Proactive Malware Scanning Using Suricata

4 x Manual OS Installs per Month

30 Minutes per Month Advanced Support

Silver plan

$59/mo.

*Everything from the Bronze Plan, plus:

Response Time: 2hrs - 24/7 Support - via Phone, Live Chat & Email

3 Hour Remediation on Hardware Failure

60 Minutes per Month Advanced Support

Gold plan

$99/mo.

*Everything from the Bronze Plan, plus:

Response Time: 1hr - 24/7 Support - via Phone, Live Chat & Email

2 Hour Remediation on Hardware Failure

90 Minutes per Month Advanced Support

Platinum plan

$129/mo.

*Everything from the Bronze Plan, plus:

Response Time: 30 min - 24/7 Support - via Phone, Live Chat & Email

2 Hour Remediation on Hardware Failure

120 Minutes per Month Advanced Support

*The installation and customization of custom code or certain applications may not be supported. We will consider and attempt to meet all of your requirements, however, we reserve the right to exclude the following from our managed services:

add to a new server

Included with your server

network

Network

A global network that guarantees low latency.

1 IP Address – Up to 256 IP Addresses can be provided at $6/per IP Address

Up to 20 Gbps Guaranteed Burst

New York, Miami, San Francisco, Amsterdam or Bucharest Data Center

hardware

Hardware

Enterprise dedicated servers are delivered with:

HPE Enterprise Grade Hardware

Hardware RAID included with all configurations

software

Software

Choose from a wide range of operating systems available when configuring the server:

CentOS7

Ubuntu

Windows

CoreOS

administration

Administration

You have complete control over your server specifications, upgrade or downgrade anytime.

Control Panel

Root Access to Server

Access via HPE iLO

support

Support And SLA

A team of server experts is available around the clock, ready to assist you.

24/7 Live Support Via Phone or Live Chat

Service Level Agreement

Why Primcast?

You need reliable server management and monitoring services that let you focus on growing your business. Pair your dedicated server with superior, 24/7 support, backed by a team of engineers, ready to help around the clock.