PRIMCAST endeavors to resolve service issues through troubleshooting and remediation. A refund will be considered only if all reasonable efforts are exhausted and a refund is determined by PRIMCAST to be the sole remaining remedy.

Refund eligibility

Refunds are granted only in the following circumstances:

• PRIMCAST is unable to provision or deliver the service as specified in the Terms of Service, due to an issue solely within PRIMCAST’s control;
• The client submits a refund request within three (3) calendar days of initial service activation, regardless of billing frequency.

No other circumstances qualify for a refund.

Billing cycles and refunds

Refund eligibility is not affected by billing frequency (monthly, quarterly, annual, or prepaid).

All prepaid services are considered earned upon provisioning and availability, subject only to the limited refund conditions above.

Refund calculation (If Eligible)

If approved:

• refunds are pro-rated at monthly pricing, regardless of original billing cycle;
• a minimum of one (1) full month is non-refundable if cancellation occurs after three (3) days;
• a 15% administrative fee is deducted;
• usage-based charges (bandwidth, transfer, storage) are deducted prior to refund;
• a standard 30-day month is used for calculations.

Non-refundable circumstances

Refunds will not be issued for:

• client-side configuration issues;
• third-party network behavior;
• failure to use the service;
• dissatisfaction after the refund window;
• special-order hardware or delivery delays;
• refusal to cooperate with troubleshooting;
• downtime credits (no cash value).

Cancellation and billing

Failure to cancel before the billing cycle ends results in charges through the end of that cycle, regardless of usage.

Overpayments due to forgotten third-party subscriptions (e.g., PayPal) will be refunded once verified.

Chargebacks and disputes

Initiating a chargeback or dispute without following this Refund Policy:

• voids refund eligibility;
• may result in immediate service termination;
• constitutes a material breach of the Terms of Service.

PRIMCAST reserves the right to contest invalid disputes and recover associated costs.

Refund request procedure

Clients must:

• Contact PRIMCAST support via official channels;
• Retain written records.

Approved refunds are processed within 48 business hours.

Final authority

All refund determinations are made solely by PRIMCAST in accordance with this policy and the Terms of Service.